Top Twelve Email Mistakes

In this day and age, emailing is the fastest way to communicate in the business world.  It brings a sense of immediacy to our dealings with other people and institutions.  It is important to be able to use this medium in the proper way because the way we email reflects the image of the company we represent, much like written correspondence and telephone courtesy.  Browse on, faithful readers…

Top 12 Email Mistakes

1) Always respond to e-mails within the day.
2) Ask before you send any attachments.
  • Due to the number of computer viruses coming out, people won’t open attachments unless they know who is sending it.
  • Attachments, especially if big, could slow down the system of the recipient.
  • If the information contained in the attachment is confidential, just send a hard copy.
3) Never reply to an e-mail when you are angry or upset.  Let a little time pass before doing so.
4) Avoid using emoticons – 🙂 ;-), etc.
  • It has no place in a professional setting.
  • If you are tempted to use one to soften the impact of a highly charged or ambiguous message, edit your message instead to avoid misinterpretation.
  • If it’s not possible to edit the message, pick up the phone and talk to the other person.
5) Avoid using all caps for the whole body of your message.  It is equivalent to SHOUTING.
6) Avoid using text language.  Keep all those abbreviated spellings confined to your cellphone messages.
7) Refrain from forwarding jokes, chain letters, pornographic pictures and other unnecessary items because it just takes up hard drive space and bandwidth.
8) If you have had 4-6 exchanges on the same topic, it would be better to talk to the person to discuss the matter in person or over the phone.
9) So, remember your e-mail is as much a part of your professional image as the clothes you wear, the letters you write, the business card you present and the handshake you offer.
10) This powerful tool can make a powerful business impression and establish positive professional relationships for the businessperson who uses the technology effective and appropriately.
Related Posts with Thumbnails